 After 25 years I've discovered there is an area of my practice where I haven't communicated with clients clearly enough and lately it has caused some confusion. The thing about being in practice for so long is I think I assume some things that I shouldn't and it takes a few miscommunications for me to realize...ahhh, it's really clear...but only in my head...lol The Time You've Booked - what's included With each session that you come for you'll notice from the start that I ask you questions about how you're doing that day, what's going on and how is it affecting you. I may test your muscle movements to help determine which muscles are affected, what causes you pain, or what isn't moving as well as it should. All of this ensures that I provide you with a treatment that addresses what is going on for you, whether it's Reiki, Massage Therapy, Reflexology or Craniosacral Therapy... Thorough assessment ensures that each session is dedicated to your specific health and wellness goals.  During a session, if needed, I will ask you about your comfort level with pressure, if something I'm doing is worsening symptoms or if your positioning is comfortable for you. I really want to ensure that you get the most from your session. At the end of the session, based on the work we've done together I will likely suggest after treatment self-care, stretches or movements to continue at home to increase your well-being. I may re-test your muscle and joint movements to ensure that the treatment has done the work that is needed. There is also time for any questions that may come up for you before, during and after your session. Whenever you feel the need to ask. Why Assessment, Testing and Home Self-care? There is a good reason for all of the pre-treatment questions, assessment, muscle testing and discussion. While I may see 5 people in the same day that are dealing with neck and back pain, you are an individual and it is affecting you in a unique way. I'm not going to treat you like the other people I've seen, but instead I will address your specific treatment needs. That's what makes Holistic Health amazing! Holistic Health recognizes that each individual is affected by and deals with mind, body and spirit issues in their own way and treatments must address that. Read, Review and Ask Before you come in for your session I have taken time to review notes from your previous session or have read the intake forms that you've completed online. By taking the time to read and review I'm ready with any questions I may have to fill in gaps or to ask about any changes since your last session. As you can imagine, when seeing 5 or 6 people each day, symptoms and injuries could be mixed up and that is why I want to ensure that I have a clear picture about you and what we're working on together. Why Isn't Your 60 Minute Session a Full 60 minutes of treatment? Well, because of all of the above. Your treatment time begins the moment you arrive in my treatment room and part of your treatment is the assessment and home self-care. From the moment you enter my treatment room I am laser focused on meeting your treatment needs and I can't do that effectively without including assessment and self-care. I guess that I could, but I won't. For 25 years I have focused on providing the best of myself for your sessions, that isn't going to change. It has been mentioned that I don't offer "cookie cutter" treatments, but instead meet the individualized needs of each client. I'm pretty fussy about that. Why Are You Charged if You Don't Show For Your Appointment, or Cancel Without 24 Hours Notice? I value your time, I also value my time. Even if you don't show up for your appointment, I have prepared for you. The room has been set up, I've reviewed your file and I've set the time aside for you. By providing less than 24 hours notice or not showing up for your session I don't have the time to fill that space that has been set aside just for you. Time in between each appointment is allocated to changing linens, having some water, writing or reviewing treatment notes and ensuring everything is set up for the next appointment. Your appointment begins at the time that it was booked for and ends at the allocated time, even if you're late. If you're a few minutes early it ensures that you receive the full allocated time that has been booked for assessment, treatment and re-assessment. Questions?There are never too many and there are none that are dumb or stupid. I hope that you feel you can ask whatever questions you have. Our clear communication is really important to me.
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Teresa Graham,
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