In order for it to be true we would have to have had the exact same experiences that the sender has had in their lifetime, and have dealt with those experiences in a similiar way. Yes, there are life experiences for which we can empathize with or share the joy of, but we still do that through our perception.
As a hands on therapist I have that opportunity to clearly hear what a client is saying in regards to issues they may be having with their health. I'm able to watch how they are moving, listen to their tone of voice and see their facial expressions.
How do you make the time in your life for those important, in person conversations?